Strategy
United States Cellular Corporation, the nation's sixth-largest full-service wireless carrier, operates on a customer satisfaction strategy, meeting customer needs by providing a comprehensive range of wireless products and services, superior customer support, and a high-quality network.
U.S. Cellular is an 81-percent owned business unit of Telephone and Data Systems, Inc., which is traded on the American Stock Exchange under the symbols TDS and TDS.S.
U.S. Cellular is committed to building strong relationships with its customers, communities, and associates. |
Customers
U.S. Cellular maintains one of the industrys highest levels of customer satisfaction and loyalty, and consistently ranks at the top of third-party surveys related to customer satisfaction and wireless call quality.
- In 2007, U.S. Cellular received its fourth consecutive ranking of Highest Call Quality Performance Among Wireless Cell Phone Users in North Central Region in J.D. Power and Associates' Wireless Call Quality Performance Study℠
- Voted top contract/postpay wireless provider in 2007 by readers of PC Magazine
|
|
Communities
U.S. Cellular focuses on improving the quality of life in the areas where we do business. We focus our community efforts on nonprofit organizations serving economically disadvantaged youth, families and seniors — connecting people with opportunities for a better life. Here are just a few of the ways U.S. Cellular contributed to our communities in 2007:
- Contributed more than $3.1 million to nonprofit organizations, including $1.6 million in associate contributions and matching funds during the United Way campaign. U.S. Cellular received the United Way of Metropolitan Chicago's Communications Pillar Award for exceptional communications during the campaign.
- Invested in 70 organizations through grants, phone donations, and other philanthropic support
- Volunteered more than 3,600 associate hours, with nearly 1,000 associates participating in 160 projects
- Donated phones and one year of free service to 24 nonprofits, and hosted free calling programs that enabled the homeless, seniors, and members of the military to connect with loved ones
|
|
Associates
U.S. Cellular's 8,400 associates are committed to satisfying our customers by providing excellent customer service.
- Ninety-seven percent of associates participated in our 2007 Culture Survey (conducted annually), and 99 percent of those who participated agreed that "Serving Customers is My Highest Priority"
Diversity
At U.S. Cellular, we value differences and believe a diverse workforce is critical to business success. Respect for our associates and customers creates an environment motivated by ethics, empowerment, and business performance. Our diversity strategy focuses on five areas: workforce, workplace, marketplace, suppliers, and community.
- Reader's Choice: Best Diversity Company, Diversity/Careers in Engineering and Information Technology
|