our company has grown to over 2,500 employees worldwide,
a dedication to knowing and serving our customers remains one of our core beliefs. Today, our employees have an average of 10 years
of service with our company, providing more collective experience than any company in our field.
Last year we took dramatic steps to make our already highly regarded customer service even better. We introduced Waters Connections program, an entirely new concept for our industry. Connections accesses our global network of HPLC experts, our long heritage of scientific leadership and innovative product technologies and application solutions to provide customers with unprecedented information, education, performance assurance, support and regulatory compliance assistance.
Whether it’s a difficult question about
a complex application or simply advice on keeping Waters products running at the highest
level of performance, Connections has the answer. An important part of Connections is our
Performance Assurance Programs which make service and maintenance
more convenient, allow customers to budget for this on an annual basis, and provide
maximum system uptime. This preventative maintenance program is proving popular with our
customer base.
Customer service is another area where we
are leveraging technological advances to work more efficiently. Our long history in the
business has produced volumes and volumes of useful
information. Customers can now access this unique resource via our CD-based tools or our
Web site, where relevant, up-to-date information is available for scientists worldwide.