The
foundation for our plan is the Super Community Bank model that
has allowed The South Financial Group to become a unique banking
presence in many of the Southeast’s most attractive banking
markets.
The management
team spearheaded the shift in priorities from growth to profitability,
heading up improvements in vital areas such as noninterest
income, efficiency, balance sheet management, and credit
quality. In addition, the team created 3-year financial goals – important
benchmarks to measure how we have progressed and will continue
to progress in the years to come.
With these
financial goals in mind, in 2002 we expanded the mortgage
and brokerage sales force, managed the sales force to “best
practice” goals, raised referrals/sales at the branch
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level, enhanced customer
service/sales via the Sales and Service Center, and increased
the number
of households accessing our services. Also this year, The
South Financial Group hired several outstanding banking professionals – experienced
bankers with the skills necessary to bring big bank services
to our hometown communities. We also enhanced our already-attractive
geographic footprint through our 2002 mergers in Tampa Bay
and Rock Hill.
With a strategic
plan serving as the roadmap to the future, The South Financial
Group is poised to meet its
3-year financial goals and move forward to high performing bank levels.
The key, as always, will be the focus of our people and our ability to
execute the strategies we create. If 2002 is any indication, we are already
focused… and well on our way.
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