

T H E E V O LU T I O N T O D I R E C T-S T O R E -S E R V I C E
When Gary Rogers and Rick Cronk bought Dreyer÷s in 1977, the ńpack and peddleî
distribution system had run up against challenges. Grocery stores had grown much
larger and the breadth of food items in every category had increased significantly as
food companies began to segment their lines to broaden their appeal. With this
product proliferation, direct-store-delivery (DSD) vendors now had to carry many more
items on their trucks to meet consumer demand and avoid out-of-stocks on their
grocers÷ shelves.
Branded product leaders, like Coca-Cola and Frito-Lay, were the first to adapt their
own DSD systems to meet this challenge. In similar fashion, Dreyer÷s recognized
that the best way to increase in-stocks and eventually sales for its own growing
product line, was to customize service for each of its grocery customers. This meant
implementing computer-assisted ordering technology so that the company÷s route
salespeople could track sales and forecast which Dreyer÷s Grand ice creams were
most likely to meet demand at any given grocery. These sales trend and flavor prefer-ence
forecasts, combined with promotional schedules, became the basis for custom
delivery orders tailored to each store. With ever-improving sales and distribution
capabilities, Dreyer÷s route salespeople could restock each store with a full assortment
of Dreyer÷s Grand Ice Cream on every visit.
The adoption of computer-assisted ordering began Dreyer÷s transition from basic
delivery to a new era of information-based distribution service.