

Building Shareholder Value in


The AAIA estimates that $60 billion of
automobile maintenance goes undone each year. At AutoZone, we believe
regular maintenance is important since it insures the safety of our
customers and increases the longevity of their vehicles. AutoZones
marketing and merchandising is focused on this growing market segment.
<< New Merchandising Builds Same Store
Sales

AutoZone changed its merchandising in 2001 to allow store managers more
flexibility in arranging counter and front-of-store displays to better
meet their customers needs. Seasonal displays, such as wash and
wax in the summer and antifreeze in the winter, can have a major impact
on improving same store sales.
WATCHING-OUT FOR EVERYBODY
In these troubling times, safety and security
are more important than ever. AutoZone stocks first aid kits, jumper
cables, spare fuses, safety triangles, and Fix-a-Flat to make sure your
familys vehicle is equipped for emergency situations.
Routine Auto Maintenance Keeps Customers Coming Back
>>
Routine
maintenance means more than changing your oil and filter. It includes
inspecting brakes, wiper blades, headlights, and turn signals to be
sure they are working properly. It also includes replacing old fan belts
and radiator hoses that could leave you stranded if they break. AutoZone
encourages regular maintenance to prolong a vehicles life and
preserve the owners investment.
Clean
filters help save on gas mileage. Regular maintenance increases vehicle
life and can save in operating costs

<< Curb-side
Service
AutoZoners provide curb-side assistance to customers with portable diagnostic
equipment that can test a cars electrical system, including the
alternator, voltage regulator, starter and battery. AutoZones
goal is to help the customer
purchase the right part the first time..