- Expanding our alliances and technology — including adding new features to Title Sleuth — to differentiate our brands and improve our service to customers.
- Strengthening Waldenbooks through initiatives like our Peer-Based-Improvement program.
Additionally, we will continue to expand and improve our training initiatives for
employees across all of our businesses. Their exceptional knowledge and outstanding
service are the qualities that distinguish us most in the minds of many customers,
and we are committed to helping our employees continuously develop their skills
as "customer advocates" and build successful careers.
While market conditions may continue to work against us in the coming year, I
believe we have the people, the passion and the "character" to meet the challenge.
I look forward to reporting our progress to you in the year ahead.
Sincerely,
Gregory P. Josefowicz
Chairman, President and Chief Executive Officer
Print Letter to Shareholders (PDF)
