It’s Showtime! During 2001, we dramatically improved the shopping experience in our North American Retail stores through a new program called Showtime. Showtime calls for all Office Depot store employees, from the manager to the stock clerk, to set aside other tasks — like stocking shelves and checking inventory — to focus specifically on serving customer needs during peak business hours, which vary by store. In support of this concept, Office Depot’s corporate staff members now limit their contact with stores during these key hours. By focusing solely on customers during Showtime, Office Depot employees are able to provide the quality customer service and specialized assistance that really stand out to our customers — prompting them to spend more and return again and again.