Lower Costs, Better Service A fundamental goal at Office Depot is to deliver outstanding customer service cost effectively. During 2001, we undertook a variety of measures to achieve this goal. For example, we launched a new package tracking and reporting system throughout our delivery truck fleet that automates package delivery to customers, making it easier for us to manage and track shipments. The system, called the Office Depot Signature Tracking and Reporting System (OD S.T.A.R.™ ), trims costs associated with delivery, provides our customers with real-time information about when their deliveries will arrive and makes our delivery professionals’ jobs easier. It is a significant improvement over the paper-based tracking system we formerly used, which made it difficult to obtain proof of delivery and cost Office Depot millions of dollars a year. The OD S.T.A.R.™ system is just one of many that Office Depot put in place in 2001 to help to drive productivity, improve quality, lower costs, increase return on investment, and become a more compelling place to invest.