A Message From The Executive Chairman
“Take care of your associates and they’ll take care of the guests” was the philosophy of our founder, my father—J. Willard Marriott. At Marriott, caring for people and the community is part of who we are. Around the globe, we offer our associates fair treatment, respect and opportunities for personal and professional growth. We know that when we feel valued and respected, it helps make our guests feel that way too.
Marriott has a longstanding reputation for excellent customer service, which dates back to the start of our company more than 85 years ago. To fulfill our vision, Marriott continually seeks innovative and creative ways to meet the needs of guests. We maintain high standards in every aspect of our business, from human rights to environmental and social sustainability. We’re gratified to regularly earn recognition for our commitment to our customers and associates.
We empower our associates to get involved in community service projects and initiatives all over the world. As we grow globally, Marriott is focused on critical areas of need where we can serve the communities where we operate … shelter and food, the environment, readiness for work, the well-being of children and global diversity and inclusion. Worldwide in 2012, our associates raised $4.3 million for their communities during company-sponsored events and volunteered nearly 460,000 hours.
Last year, I visited more than 200 hotels across the globe. Wherever I travel, I see the dedication, passion and pride that our associates display every day. This is who we are; our business is to welcome travelers. We don’t manufacture machines or produce consumer goods. We provide outstanding service, fabulous destinations and exceptional experiences.
On behalf of all associates, we invite you to join us. And when you do, we’ll be there to welcome you at our more than 3,800 properties across the globe. Wishing you great travels!
