2011 Second-Quarter Letter to Shareholders
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Inside Cincinnati

Above and Beyond the Call

The Above and Beyond the Call (ABC) Award recognizes exemplary productivity, service and quality in associates. Congratulations to quarterly ABC Award recipients Stephanie Allen, IT Diamond; Jeff Becraft, Printing; Eric Englert, IT Enterprise Web Services; Tanya Glardon, Human Resources; Wes Grollmus, IT Enterprise Web Services; Ryan Harnist, IT Enterprise Web Services; Todd Rodriguez, IT Enterprise Web Services; Clinton Rouse, IT P&C Administration; Tracy Smith, Commercial Territory 8; and Roger Wilson, Staff Underwriting.

Professional Designations

We encourage and reward associates who continue their professional insurance education, earning credentials by meeting high academic, ethical and length-of-experience standards. Congratulations to associates who completed a series of courses to earn a major designation: Misty Fraley, Krista Franchini, Jeff Harting, Tim Hoch, Brian Huwel, Chartered Property and Casualty Underwriter (CPCU); John Montgomery, Chartered Life Underwriter (CLU); Brad Sherman, Chartered Financial Consultant (ChFC); Brian Bessler, Susan Williams, Certified Insurance Counselor (CIC); and Pat Hale, Life Underwriter Training Council Fellow (LUTCF).

Public Responsibility

Policymakers are considering several issues that have our attention:

  • Agencies established to regulate the Dodd-Frank financial reform law should preserve its legislative intent, which distinguishes insurance from other financial sectors and recognizes the strong consumer protections provided by the state insurance regulatory and guaranty fund system.
  • The National Association of Insurance Commissioners and various states are considering proposals that would allow non-U.S. reinsurers to conduct business in the U.S. without providing adequate security for their U.S. obligations. Until state regulators and U.S. ceding companies have the necessary tools to gauge the solvency of non-U.S. reinsurers, the security requirements for non-U.S. reinsurers should remain in effect.
  • Congress is considering legislation, H.R. 1063, to streamline the process for insurers to settle claims with injured persons who receive Medicare. As your company recently testified in a Congressional hearing on this issue, the current system confuses claimants, imposes unreasonable administrative burdens on insurers and causes significant delays in the settling of claims.


This report contains forward-looking statements that involve potential risks and uncertainties. For factors that could cause results to differ materially from those discussed, please see the most recent edition of our safe harbor statement under the Private Securities Litigation Reform Act of 1995. To view or print the edition in effect as of this report's initial publication date, please view this document as a printable PDF.