Click chart for larger image |
|
|
Preparing to Transform the Business
In fiscal 2005, we set the stage for our transformation to
customer centricity. While operating 30-plus lab stores, we
rolled out Geek Squad’s 24-hour, rapid-response computer
support task force at all North American Best Buy stores.
This rollout, which was completed in August, was accelerated
by two years based on customer feedback indicating
a high level of demand for computer services. In October,
we converted 67 stores to the new operating model.
We also invested resources into elevating the leadership,
talent and standard operating platforms at other stores in
order to prepare them for the challenging transformation
ahead. Our internal systems and processes also require significant changes in order to support |
the new operating model. In an effort to transfer knowledge from outside the company, we outsourced our information technology work through a new strategic alliance that also includes consulting on a three-year plan to re-engineer our supply chain. Finally, to attract incremental customers to our company, we continued to grow our international segment, which uses two store formats (Future Shop and Best Buy).
Accelerating Our Transformation Now, for fiscal 2006, we have set five goals that will help us fast-forward our transformation:
First, we will accelerate the conversion of our stores to
the customer-centric operating model.
|
|
