Revolution Work Transformation From the Personal Harbor   of Jim Hackett The Road to Six Billion and Beyond The Six Growth Strategies     Attachmate     The Callaway Golf Ball Company     Reliance Industries     Lan Chile     Glaxo Wellcome     Mobinil Information for Our Investors Steelcase Offerings Around   the World Financial Highlights MD&A Consolidated Statements of Income Consolidated Balance Sheets Consolidated Statements of Changes   in Shareholders' Equity Consolidated Statements of Cash   Flows Notes to Consolidated Financial   Statements Report of Independent Certified   Public Accountants and   Management's Responsibility   for Financial Reporting Directors and Executive Officers

Steelcase dealer, Luis Fernando Moro. Once, the headquarters employees of Chile's illustrious Lan Chile airline worked in several different facilities in different parts of the Santiago area and communicated with one another by fax and phone. Today, they all work at a three-building campus near the Santiago International Airport, and they do most of their communicating face-to-face-with significant boosts in morale and productivity. The move was part of Chief Executive Officer Mr. Enrique Cueto's comprehensive program to re-energize the airline, and he enlisted Steelcase dealer Luis Fernando Moro to help. Together with a team of architects, they created bright, airy work environments that include Montage® and Avenir® workstations; Rally Protégé and Criterion® chairs; and a variety of products from Steelcase Design Partnership companies. And Lan Chile is flying higher than ever.