For DaimlerChrysler™ and other automakers in the aftermarket auto parts business, timely and hassle-free delivery of parts to dealers enhances customer satisfaction. By redesigning its supply chain, DaimlerChrysler believed it could gain a competitive edge. So it sought to make its network more predictable, allowing dealers to more accurately schedule repairs and meet service commitments. Together, UPS Logistics and DaimlerChrysler’s Mopar® Division have streamlined the parts distribution process, filling orders quickly and reliably.

			Together, the UPS Logistics Group and Mopar examined the entire parts distribution network to create a comprehensive supply chain and order fulfillment solution. Their goals were to improve service, establish a single point of contact between dealers and Mopar, and simplify the delivery of referral parts for dealers.

		PACKAGE CONSOLIDATION Critical parts are consolidated for shipment to dealers using UPS Next Day Air Service.		The UPS Logistics Group is now the single point provider for processing all of Mopar’s critical referral parts shipments in the United States and Mexico by managing two newly created Order Consolidation Centers. The UPS Logistics Group provides DaimlerChrysler with the most effective solution for the multi-modal transportation of parts into and out of these centers. Inventory and oversized parts are consolidated and shipped to a dealer’s regional distribution center for delivery by Mopar’s Dedicated Delivery System. More critical orders are consolidated and shipped via UPS using one-day ground or air delivery service, so dealers receive their critical parts in one shipment the next day.

			Dealers also benefit from the creation of a dedicated call center. Any questions regarding the shipment of critical parts can be answered by dialing one dedicated phone number. Systems Support As parts are processed, so too is the information related to them. The UPS Logistics Group and Mopar created a real-time information system providing: • The Order Consolidation Centers with a pre-alert on arriving parts; • Mopar and dealers full supply chain visibility; • The UPS Logistics Group the ability to automatically bill at the end of each business day. The result has been the successful redesign of the processes in the Mopar network. More importantly, dealer satisfaction scores have risen since the new system was implemented.		GUARANTEED OVERNIGHT DELIVERY Metro Detroit District Service Provider Robert Price delivers critical repair parts shipped via UPS Next Day Air service. As a result of redesigning their parts supply chain, DaimlerChrysler dealers are better able to manage their repair schedules.
					The Logistics Opportunity In today’s global economy, connecting a widely distributed supply chain in an efficient and strategic manner is one of the final competitive frontiers for business. UPS creates a competitive edge by providing more than transport. Whether through warehousing, inventory control, reducing cycle times, or managing cost, UPS offers a unique combination of transportation solutions through the UPS network and other modes of transportation, as well as information integration and financial services for customers of any size.
			DEDICATED CONTRACT CARRIAGE SERVICE Parts of all sizes and shapes are moved from Mopar’s National Parts Distribution Centers to the Order Consolidation Centers via a fleet of UPS Logistics Group dedicated vehicles.
					Mopar is a registered trademark of Chrysler Corporation. DaimlerChrysler is a trademark of Oppenheim Aktiengesellschaft.