2009 Fourth-Quarter and Full-Year Letter to Shareholders
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Inside Cincinnati
Since our last Letter to Shareholders, these associates merited promotions:

Bond & Executive Risk
Bond Field Director — Randy Deskins

Bond Regional Director — Debbie Gems

Bond State Agents — Charlie Heider, AFSB; Steve Schmalz; Matthew Stephen

Underwriting Director Field — Jeff Ball

Senior Underwriting Superintendent Field — Todd Musch

Underwriting Specialist — Charles Cutter

Commercial Lines
Associate Territory Managers — Lynn Dassel, CPCU, AIM, AU; Elizabeth Greene, AIM

Senior Underwriting Managers — Rick Keller, AIM; Tim Ritzie, CPCU; Steve Smith, CPCU, AIM

Underwriting Manager — Brian Shaffer, AIM

Underwriting Directors — Michelle Bucheit;
Greg Popelka, CPCU, ASLI

System Deployment Director — Jennifer Baker, CPCU, AIM, ARM, AU

Chief Underwriting Specialists — Kim Brenner; Heather Dingledine; Wes Lewis; Patricia Scott

Underwriting Superintendents — Tom Krieghoff; Steve Krolicki; Kim Meinberg; Jennifer West, CPCU, AIM, API

Underwriting Specialists — Angie Rose, AU;
Jason Stofel, CPCU

Senior Underwriters — Brian Baumgardner; Kristi Cordray; Melissa Dietrich; Kristen Easton; Robert Frey; Tim Hoch; Tami Hubbard; Andrea Reed; Jeff Reisert; Justin Rivet; Lauren Winter

Corporate Communications
Editor — Jessie Moore, AU

CSU Underwriting
Underwriting Superintendent — Brian Huwel, AIS, ASLI

Field Claims
Regional Field Claims Managers — Mike Cranney, AIC; Dan Worth, AIC, AIM

Field Claims Manager — Eric Hoffman, SCLA, AIC, AIM

Field Claims Superintendents — Chris Campbell; Jeff Crane, AIC, AIM; Karen Jackson, AIC; Pieter Kes, AIC

Field Claims Coordinators — Tom Busch, CPCU, AIC, AIM; Terron Kemp, AIC

Senior Claims Representatives — Connie Cockerham; Jenifer Corey, AIC; Craig Cymbalski, AIC; Jerry DiClaudio; Wayne Gammon, AIC; Larry Gollon; Gretchen
Herzig, CPCU; Sharri Monte, AIC; Michael Richardson, AIC

Senior Claims Specialists — David Gwinn, AIC; Patrick McCarthy, AIC; Scott Miller, AIC; Mark Rush, AIC; Kevin Tierney; Helen Varela AIC, AIM

Claims Specialists — Catherine Gavin; Denise Kozak, AIC; Vicky MacBride; Kevin McComas; Todd Morgan;
Parish Pollard

Headquarters Claims
Superintendents, Casualty Claims — Rick Bridges, AIC; Mike Schirm, AIC, AIM, ARM

Associate Superintendent, Casualty Claims
Al Cartwright

Supervisor, Casualty Claims — Missy Neumiller,
SCLA, AIC

Information Technology
Senior Application Architect — Larry Snyder

Senior Systems Engineer — Robert Meyer

Systems Engineer — Ken Cenci, Jr.

Senior Systems Analysts — Brendan Classen, Michael Puno, ACS, FLMI

Systems Analyst — Rick Harlan III, AIT

Senior Business Analyst — Patty Carson, AIT

Business Analyst — Mike Kelley

Life Sales Field
Life Field Directors — Ron Bair, ChFC, CLU; Bob Kerr, ChFC, CLU; Marshall Muse, ChFC, CLU

Senior Life Regional Director — Brian Druley

Life Regional Director — Nick Elbert

Loss Control Field
Loss Control Field Director — Ed Lewis, CPCU, SCLA, AIM

Senior Loss Control Consultant — Brian Dormeier, AIC

Machinery & Equipment Specialties Field
Senior Machinery & Equipment Specialist — Chuck Stoddard, AIC

Personal Lines
Senior Underwriting Manager — Jeff Leininger, CPCU,
AIM, API

Underwriting Superintendents — Heather Gabriel, CPCU, AIM, AIS, API; Diana Godsey, AIM, AIS, API;
Rob Treinen, AIM, AIS, API

Underwriting Specialists — Aaron Austin, API;
Jason Engel, CPCU, API; Tara Hibbard, API

Senior Underwriters — Emily Havlin; Brian McClure, API; Katie Simpson; Ryan Tomlinson, API

Premium Audit Field
Field Audit Specialist — Kevin Wisdom, APA

Sales Field
Field Director— Barb Drook, CPCU

Senior Regional Directors — Brent Burton, CIC, AIC;
Mike Herron, CIC

State Agents — Nicole Kinkaid; Bryan Sturdy, CPCU

Special Investigations Field
Senior Investigator — Jeff Lazarski

Staff Underwriting
Senior Actuarial Analyst — Jeff Casey


Professional Development

We encourage and reward associates who continue their professional insurance education, earning credentials by meeting high academic, ethical and length-of-experience standards. Congratulations to the following associates who completed a series of courses to earn a designation: Kristin Klemmer and Michael Mirizzi, Chartered Property Casualty Underwriter (CPCU); Nick Burgdorf, Kevin Getz and Scott Fitzharris, Certified Insurance Counselor (CIC); Molly Grimm, Certified Estate Planner (CEP); Sara Saplis, Fellow Life Management Institute (FLMI).

The Above and Beyond the Call (ABC) Award recognizes exemplary productivity, service and quality in exceptional associates. Congratulations to first-quarter 2010 ABC Award winners Jeff Kinman, senior programmer analyst, IT Claims/CSU Development Support and Katie Simpson, senior underwriter, Personal Lines.




This report contains forward-looking statements that involve potential risks and uncertainties. For factors that could cause results to differ materially from those discussed, please see the most recent edition of our safe harbor statement under the Private Securities Litigation Reform Act of 1995. To view or print the edition in effect as of this report's initial publication date, please view this document as a printable PDF.