A company that thrives for 100 years must get a lot of things right. Perhaps the most important is a disciplined focus on customers' expectations. Since its founding, ITW has not simply met customers' needs, but anticipated their future needs, continually bringing forth new ideas that help them run their businesses better.

That is the story of ITW. From its humble first days on a leased lot in Chicago in 1912 to the global presence it has today, it is a story of innovation, of integrity, and a determined drive for growth. It is also a story of respect and support for ITW’s people, who pursue their ideas in a culture of innovation that gives creative minds the freedom and the resources they need.

This report summarizes that story and presents profiles of four ITW businesses that demonstrate what we do best.