The Progressive Corporation 2012 Annual Report

>The Progressive Group of Insurance Companies,

in business since 1937, is one of the country’s largest auto insurance groups, the largest seller of motorcycle policies, and a market leader in commercial auto insurance based on premiums written. Progressive is committed to becoming consumers’ #1 choice for auto insurance by providing competitive rates and innovative products and services that meet drivers’ needs throughout their lifetimes, including superior online and in-person customer service, and best-in-class, 24-hour claims service, such as its concierge level of claims service available at service centers located in major metropolitan areas throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy, and manage their auto insurance policies. Progressive offers its products, including personal and commercial auto, motorcycle, boat, and recreational vehicle insurance, through more than 35,000 independent insurance agencies throughout the U.S. and directly from the Company online, by phone, or on a mobile device.

As our name demands, Progressive is always looking for ways to delight customers with unique product and service experiences. This means challenging every aspect of all we do in an attempt to provide the customer with greater value. For this reason, we chose “challenging the status quo” as the theme for this year’s annual report. Sculptor and performance artist Nick Cave’s extraordinary “sound suits” also challenge boundaries, provoke thought and highlight details. A selection of Cave’s sound suits will join Progressive’s growing collection of contemporary art.