Directors
Stuart B. Burgdoerfer
Executive Vice President and Chief Financial Officer, Limited Brands, Inc. (retailing)
Audit Committee Member, Independent Director
Charles A. Davis
Chief Executive Officer,
Stone Point Capital LLC (private equity investing)
Investment and Capital Committee Member,
Nominating and Governance Committee Member,
Independent Director
Roger N. Farah
President and Chief Operating Officer,
Ralph Lauren Corporation (lifestyle products)
Compensation Committee Member,
Independent Director
Lawton W. Fitt
Retired Partner,
Goldman Sachs Group (financial services)
Investment and Capital Committee Member,
Nominating and Governance Committee Member,
Independent Director
Stephen R. Hardis
Retired Chairman of the Board and
Chief Executive Officer,
Eaton Corporation (manufacturing)
Executive Committee Member, Investment and Capital Committee Member, Nominating and Governance Committee Member, Independent Director
Jeffrey D. Kelly
Executive Vice President and Chief Financial Officer, RenaissanceRe Holdings, Ltd. (reinsurance services)
Compensation Committee Member,
Independent Director
Peter B. Lewis
Chairman of the Board,
The Progressive Corporation (non-executive)
Executive Committee Member, Investment and Capital Committee Member, Independent Director
Heidi G. Miller, Ph.D.
Retired President of International,
JPMorgan Chase & Co. (financial services)
Audit Committee Member, Independent Director
Patrick H. Nettles, Ph.D.
Executive Chairman,
Ciena Corporation (telecommunications)
Audit Committee Member, Independent Director
Glenn M. Renwick
President and Chief Executive Officer,
The Progressive Corporation
Executive Committee Member
Bradley T. Sheares, Ph.D.
Former Chief Executive Officer,
Reliant Pharmaceuticals, Inc. (pharmaceuticals)
Compensation Committee Member,
Independent Director
Corporate Officers
Glenn M. Renwick
President and Chief Executive Officer
Brian C. Domeck
Vice President and Chief Financial Officer
Charles E. Jarrett
Vice President, Secretary, and Chief Legal Officer
Thomas A. King
Vice President and Treasurer
Jeffrey W. Basch
Vice President and Chief Accounting Officer
Mariann Wojtkun Marshall
Assistant Secretary
Peter B. Lewis
Chairman of the Board (non-executive)
Other Executive Officers
John A. Barbagallo
Commercial Lines Group President
M. Jeffrey Charney
Chief Marketing Officer
William M. Cody
Chief Investment Officer
Susan Patricia Griffith
Claims Group President
Valerie Krasowski
Chief Human Resource Officer
John P. Sauerland
Personal Lines Group President
Raymond M. Voelker
Chief Information Officer
Principal Office
The Progressive Corporation
6300 Wilson Mills Road
Mayfield Village, Ohio 44143
440-461-5000
progressive.com
24-Hour Insurance Quotes, Claims Reporting, and Customer Service
| Personal autos, motorcycles, and recreational vehicles | Commercial autos/trucks | |
|---|---|---|
| To Receive a Quote | 1-800-PROGRESSIVE (1-800-776-4737) |
1-888-806-9598 progressivecommercial.com |
| To Report a Claim | 1-800-274-4499 progressive.com1 |
1-800-274-4499 |
| For Customer Service:
If you bought your policy through an independent agent or broker |
1-800-925-2886 (1-800-300-3693 in California) progressiveagent.com |
1-800-444-4487 progressivecommercial.com |
| If you bought your policy directly through Progressive online or by phone | 1-800-PROGRESSIVE (1-800-776-4737) progressive.com |
1-800-895-2886 progressivecommercial.com |
| If you have a complaint or concern regarding any claim handling or other claims-related issue2 | 1-800-274-4641 email: claims@email.progressive.com |
1-800-274-4641 email: claims@email.progressive.com |
1 Claims reporting via the website is currently only available for personal auto policies.
2 Any policyholder, claimant, or other interested party who has any complaint or concern regarding any claim handling or other claims-related issue may report such complaint or concern using the contact information above. The complaint or concern will be promptly forwarded to the appropriate management personnel in our claims organization for review and response.
Annual Meeting
The Annual Meeting of Shareholders will be held at the offices of The Progressive Corporation, 6671 Beta Drive, Mayfield Village, Ohio 44143 on May 16, 2013, at 10 a.m. eastern time. There were 3,114 shareholders of record on December 31, 2012.
Common Shares and Dividends
The Progressive Corporation’s common shares are traded on the New York Stock Exchange (symbol PGR). Progressive currently has an annual variable dividend policy. We expect the Board to declare the next annual variable dividend, subject to policy limitations, in December 2013, with a record date in January 2014 and payment shortly thereafter. A complete description of our annual variable dividend policy can be found at: progressive.com/dividend.
Shareholder / Investor Relations
Progressive does not maintain a mailing list for distribution of shareholders’ reports. To view Progressive’s publicly filed documents, shareholders can access our website: progressive.com/sec. To view our earnings and other releases, access progressive.com/investors.
For financial-related information or to request copies of Progressive’s publicly filed documents free of charge, write to: The Progressive Corporation, Investor Relations, 6300 Wilson Mills Road, Box W33, Mayfield Village, Ohio 44143, email: investor_relations@progressive.com or call: 440-395-2222.
For all other company information, call: 440-461-5000 or access our website at progressive.com/contactus.
Transfer Agent and Registrar
Registered Shareholders: If you have questions or changes to your account and your Progressive shares are registered in your name, write to: American Stock Transfer & Trust Company, Attn: Operations Center, 6201 15th Avenue, Brooklyn, NY 11219; phone: 1-866-709-7695; email: info@amstock.com; or visit their website at: www.amstock.com.
Beneficial Shareholders: If your Progressive shares are held in a brokerage or other financial institution account, contact your broker or financial institution directly regarding questions or changes to your account.
Contact Non-Management Directors
Interested parties have the ability to contact the non-management directors as a group by sending a written communication clearly addressed to the non-management directors to either of the following:
Peter B. Lewis
Chairman of the Board
The Progressive Corporation
6300 Wilson Mills Road
Mayfield Village, Ohio 44143
email: peter_lewis@progressive.com
Charles E. Jarrett
Secretary
The Progressive Corporation
6300 Wilson Mills Road
Mayfield Village, Ohio 44143
email: chuck_jarrett@progressive.com
The recipient will forward communications so received to the non-management directors.
Accounting Complaint Procedure
Any employee or other interested party with a complaint or concern regarding accounting, internal accounting controls, or auditing matters relating to Progressive may report such complaint or concern directly to the Chairman of the Audit Committee, as follows: Patrick H. Nettles, Ph.D., Chairman of the Audit Committee, patrick_nettles@progressive.com.
Any such complaint or concern also may be reported anonymously over the following toll-free Alert Line: 1-800-683-3604 or online at www.progressivealertline.com. Progressive will not retaliate against any individual by reason of his or her having made such a complaint or reported such a concern in good faith. View the complete procedures at progressive.com/governance.
Whistleblower Protections
Progressive will not retaliate against any officer or employee of Progressive because of any lawful act done by the officer or employee to provide information or otherwise assist in investigations regarding conduct that the officer or employee reasonably believes to be a violation of federal securities laws or of any rule or regulation of the Securities and Exchange Commission or federal securities laws relating to fraud against shareholders. View the complete Whistleblower Protections at progressive.com/governance.
Corporate Governance
Progressive’s Corporate Governance Guidelines and Board Committee Charters are available at: progressive.com/governance.
Counsel
Baker & Hostetler LLP, Cleveland, Ohio
Charitable Contributions
Progressive contributes annually to The Progressive Insurance Foundation, which provides: (i) financial support to the Insurance Institute for Highway Safety to further its work in reducing the human trauma and economic costs of auto accidents; and (ii) matching funds to eligible 501(c)(3) charitable organizations to which Progressive employees contribute.
Social Responsibility
Progressive uses an interactive online format to communicate our social responsibility efforts. This report can be found at: progressive.com/socialresponsibility.
Registered Trademark
Net Promoter® is a registered trademark of Satmetrix Systems, Inc.
Annual Report and Proxy Statement
We have also posted copies of our 2013 Proxy Statement and 2012 Annual Report to Shareholders, in a “PDF” format, at: progressiveproxy.com.