PEST
ELIMINATION
Pest
Elimination’s strong growth in 2001 far outpaced that of its industry
and helped offset the impact of the travel industry’s slowdown, as
customer demand continued for a premium service that delivers value
and results. Among the accomplishments:
-
Rolled
out eStat Communicator handheld computers to all field
associates, replacing paper with electronic service reports, invoices
and customer data.
-
Introduced
S.W.AT Fruit Fly Service, the first guaranteed solution
for a leading pest problem faced by foodservice operations.
-
Generated
double-digit growth in the government, food and beverage processing,
and food retail segments.
Outlook
Pest
Elimination anticipates double-digit growth in 2002 as it further
penetrates new markets. The division will enhance its eStat
program, adding such tools as Web reporting and customized services.
Training and R&D innovation are also expected to drive productivity
and lead to additional service programs, helping to offset the challenging
economy.
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