Innovative

At Allstate, innovation isn’t simply a way of doing things, it’s been the engine at the heart of our company since we began selling insurance protection during the Great Depression. Today, we continue that tradition, taking bold actions to transform the customer experience across our company. From digitizing and expediting claim filing to protecting electronic devices to using data to improve the road experience, innovation is at the forefront of much of what we do. WATCH

Transforming our business to better serve customers

Consumers today expect on-demand, real-time service from companies. Allstate is already working to stay ahead of that curve by streamlining processes, leveraging data and analytics, and rolling out new technology. In May of last year, we celebrated our history of innovation with the “Reshaping the Good Hands Experience” employee expo, which underscored how new product features and services are already revolutionizing the way customers interact with Allstate.

IDE Expo: Allstate is innovation

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Creating a ‘ridiculously easy’ auto claim experience

Having a claim is a “moment of truth” for consumers – it’s where they find out if their premium dollars were worth it. Allstate is using cutting-edge technology to provide customers with a faster, simpler, easier auto claim experience. With QuickFoto Claim®, they no longer have to wait days for estimates. They take a photo of the damage to their drivable car and send it to an Allstate adjuster, who completes the estimate remotely. And customers who select our Quick Card Pay feature can receive their claim payments almost instantly. A grateful customer in New Jersey described the experience as “ridiculously easy.”

QuickFoto Claim | Speed

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QuickCard Pay | Skip Waiting for the Check

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QuickFoto Claim | Skip Multiple Estimates

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QuickFoto Claim | Skip Endless Phone Calls

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Rebuilding lives with help from the skies

We aren’t just transforming the claim experience on the ground – we’re also innovating in the air. In 2017, Allstate began using drones and other aircraft to assess storm-damaged homes in hard-hit areas. By pairing before-and-after aerial images with machine learning, we could pinpoint storm damage – sometimes even before a customer reported a claim. Thanks to high-resolution images from drones, adjusters don’t always have to physically inspect property, which is safer for them. Similarly, our affiliate Esurance has incorporated smart technology – including wide-angle aerial imagery and predictive analytics – into the claim process. These new tools can expedite inspection and claim settlement, getting people’s lives back to normal faster.

Using data to identify risk and improve lives

Last year, Allstate’s mobility data and analytics company, Arity, signed its first agreement with an external insurer to build and launch a telematics program. The deal demonstrated how Arity’s technology is helping shape this fast-evolving landscape. Arity has more than 30 billion miles of historical driving behavior, as well as road safety, crash and car diagnostics data. Its mission is to capitalize on this knowledge and expertise by making transportation smarter, safer and more useful for everyone.

Protecting the devices that connect us

In 2017, Allstate expanded the concept of protection to a new range of products through our affiliate SquareTrade. SquareTrade is the protection plan provider of choice for U.S. retailers and European mobile phone carriers, with over 35 percent year-over-year growth in written premiums and over 38 million policies in force. SquareTrade’s exceptional customer service, innovative product design, analytics and supply-chain logistics have led to a fourfold increase in revenue over the last five years and are consistent with Allstate’s history of product innovation.