In the all-important area of safety, BGE joined its sister utilities as a top-quartile performer. Its gas odor response performance of 99.96 percent was favorable to target, demonstrating BGE’s responsiveness to customers and potential safety hazards.

As of the end of 2013 BGE was nearing the half-way point for its installation of electric smart meters — an extensive, three-year undertaking that began in the spring of 2012. On the gas side of the business, BGE filed a plan with the Maryland Public Service Commission to accelerate the modernization of its natural gas distribution system. BGE’s Strategic Infrastructure Development and Enhancement (STRIDE) plan increases the rate of replacement of outmoded materials on the gas system. BGE’s application for a surcharge to recover the costs of STRIDE was approved in full on January 31, 2014, and will generate $73 million in revenues over five years.