ComEd

ComEd serves about 3.8 million customers in an 11,400 square mile service territory.

ComEd in 2013 delivered exceptional value to its customers by achieving significant milestones in every area of its business. In the key area of safety – the highest priority of every Exelon company – ComEd had its best performance on record, a testament to employees’ vigilance and commitment.

Customers benefited from a record year of reliability with improved outage frequency (SAIFI) of 0.76 per customer and duration (CAIDI) of 81 minutes, both significantly better than ComEd’s target. ComEd also improved its storm restoration time by 17 percent over 2012. As a result, ComEd’s customer satisfaction ratings continued to improve, with the company achieving its best quarter ever at the end of 2013 in an already distinguished year for the Customer Service Index.