Customer care employees, including Drew Prueitt and Margo Rodriguez, take “bold steps” to serve Cox customers.

In the Company of Leaders

You Can Take Bold Steps

Long the industry leaders in service, Cox’s customer care team recognizes that only continuous growth will keep Cox ahead of customers’ needs and expectations. Our Five Bold Steps program focuses on the fundamental elements of continued success – lead, commit, score, innovate and deliver. With this focus in mind, we continue to invest in people as the foundation of customer care, while also leveraging leading-edge technology. Cox’s “Circle of Success” program attracts and develops quality customer care representatives, and “Cox 24/7 Customer Care” enhances our service commitment by bringing people and technology together to provide customers around-the-clock access to service and support beyond the traditional call center model. Today, Cox customers can reach customer care representatives over the phone, via email or through live online chat 24/7; take advantage of comprehensive web site resources including “click to fix” automated high-speed Internet solutions; and access automated phone support to manage their accounts. Five Bold Steps expands our brand promise with a commitment to be where our customers need us, when they need us, through whatever support channel they choose. Like a true friend, we are there for our customers 24/7.