Customers count UPS people like Drivers India Hawkins (left) and Tony Bush as the company's greatest asset. Here they are pictured with Chairman Jim Kelly.

Is the glass full?
We certainly don’t think so. Although we had a superb year in 2000, a record year in fact, our future is ripe with opportunities. Promising growth in our core business and continuing improvements in the international segment have created a platform for new and exciting opportunities in other parts of our business.

We’ve built an unmatched infrastructure that allows customers to take advantage of our vast array of services and resources to enter the supply chain whenever they require it. They can do so anywhere along the line, at any time, using any mode of transport, to any place in the world. They are as excited about that as we are.

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Complete annual report availablein PDF
Special note regarding forward-looking statements.
United Parcel Service, Inc.