The future is bright
We achieved our record results through a focus on our customers’ needs and the commitment to service excellence by our people worldwide. This commitment is at the heart of every customer relationship – a passion we know is paramount to continued success.

When you look at the UPS of 2000 – a logistics company, an electronic commerce company, a consulting company, and a financial services company – it’s obvious we’re not just delivering packages. Managing a rich information network that feeds customer connectivity and sound business relationships, UPS is capitalizing on the opportunity to provide distribution and supply chain solutions extending well beyond traditional package delivery.

Supported by the strength of the UPS brand, the commitment of UPS people, the industry’s broadest product portfolio, and the only integrated worldwide network, our company can deal with any of the leading-edge business trends revolutionizing global commerce.

In the new business dynamic of smaller, more frequent, time-sensitive, and global shipments, UPS is the leader. But we are not content to lead our industry as it is today. In creating exciting, innovative ways to enable global commerce in tomorrow’s economy...we’re just getting started.

Sincerely,

James P. Kelly
Chairman and Chief Executive Officer
March 15, 2001