Video Chat
In 2010, we launched an innovative program that uses interactive technology to enable face-to-face communication with health plan members via their computers. Through video chat, our nurse case managers have the ability to pick up on important non-verbal cues from a member, such as mood, disposition, and body language. We can check to see that a member is using his inhaler correctly, for example. Visual displays can be important factors in helping members better manage their health.
Journey Forward
Medical progress has led to more people surviving cancer, and understanding what comes after treatment can be confusing. WellPoint collaborated with the UCLA Cancer Survivorship Center, the National Coalition for Cancer Survivorship and Genentech to create Journey Forward. Journey Forward aims to improve care coordination and communication between survivors and their health care teams. It gives patients tools to enable productive discussions about important post-treatment issues such as survivorship care planning.
Social Work Care Management
Helping address a member’s psychosocial and coping needs is an integral part of effective medical management. Our social workers, working in tandem with behavioral health professionals, provide members with psychiatric, emotional, social, and physical support for daily living. They do everything from helping arrange transportation and food services to performing mental status and safety assessments. This integrated program promotes a comprehensive, holistic approach to supporting member health from a medical and behavioral perspective.
Remote Monitoring
Using the latest technology, we’ve launched a program that provides wireless remote monitoring for members with congestive heart failure to help them better manage their condition and avoid unnecessary hospital readmissions. Weight and blood pressure changes can be key indicators of potential health risks in members with heart failure. Equipped with an in-home wireless scale and blood pressure cuff that link to daily data feeds, members can benefit from real-time management and proactive intervention.
