Infinity is passionate about strengthening the relationship
with our agents and our customers.

We want to be a long-term partner with our agents and provide them with more than competitively priced products and commissions. Our P.A.S.S. (Providing Agents Service & Support) program is one way we can leverage our relationship with our agents. Agents who are members of P.A.S.S. are eligible to receive benefits ranging from training classes to co-op advertising. In 2005, we expanded the benefits in P.A.S.S. by partnering with an unaffiliated insurance company to allow members to purchase errors and omissions insurance at lower rates than they could as individual businesses.

We provide training to agents through Infinity University and held nearly 300 classes with more than 5,200 participants in 2005. We also partner with agents at community events to help them generate automobile insurance leads. In 2005, we increased the number of community events we participated in by 45%. All of these benefits have allowed us to attract more agents to the program and grow our membership by more than 30% in 2005.

In addition to offering products to meet their needs, we are passionate about finding ways to improve our relationships with our customers. In 2005, we began opening claims service centers, which allow an individual to drop off their vehicle for repairs and pick up a rental car. It is not uncommon to find a rental car company and a glass replacement provider located alongside us at these locations. These service centers with such partnerships allow us to maintain better control over the repair costs and process, which in turn provides better service to the customer.


Passionate Words from Our Agents

“On a scale from 1–10, Infinity’s customer service and business development representatives are an absolute 10. Infinity is a well run company with wonderful insight into the automobile insurance market.”

—Ike Peerbhai,
Great Florida Insurance,
Infinity agent since 1993

“I enjoy providing educational services to my community, particularly the underserved Latino marketplace. Infinity is committed to its clients and has a serious interest in the Latino market with bilingual staff and Spanish language brochures, television and radio commercials. My new slogan, “Yo Quiero Infinity”…“I need Infinity.”

—Oswaldo Rivera Sr.,
A North Star Insurance Agency,
Infinity agent since 1998