Infinity is passionate about strengthening the relationship
with our agents and our customers.

We want to be a long-term partner with our agents and provide them with more than competitively priced products and commissions. Our P.A.S.S. (Providing Agents Service & Support) program is one way we can leverage our relationship with our agents. Agents who are members of P.A.S.S. are eligible to receive benefits ranging from training classes to co-op advertising. In 2005, we expanded the benefits in P.A.S.S. by partnering with an unaffiliated insurance company to allow members to purchase errors and omissions insurance at lower rates than they could as individual businesses.

We provide training to agents through Infinity University and held nearly 300 classes with more than 5,200 participants in 2005. We also partner with agents at community events to help them generate automobile insurance leads. In 2005, we increased the number of community events we participated in by 45%. All of these benefits have allowed us to attract more agents to the program and grow our membership by more than 30% in 2005.

In addition to offering products to meet their needs, we are passionate about finding ways to improve our relationships with our customers. In 2005, we began opening claims service centers, which allow an individual to drop off their vehicle for repairs and pick up a rental car. It is not uncommon to find a rental car company and a glass replacement provider located alongside us at these locations. These service centers with such partnerships allow us to maintain better control over the repair costs and process, which in turn provides better service to the customer.