"CVS Caremark is positioned to improve access for patients, promote better health outcomes, and control payor costs in a way that no pharmacy retailer or PBM could do separately."
Dear Shareholder:
The past year set the stage for
a new chapter in our company's
history as we completed the
transformational merger of CVS
Corporation and Caremark Rx, Inc.
We are now the largest integrated
provider of prescriptions and related
health services in the United States,
filling or managing more than a
quarter of all prescriptions in the
nation. Beyond the sheer scale
of our operations, CVS Caremark
is positioned to improve access
for patients, promote better health
outcomes, and control payor costs
in a way that no pharmacy retailer
or PBM could do separately. Our
unique model provides us with a
significant opportunity to gain share
and create new sources of growth
going forward.
It was a very successful year on
a number of other fronts as well.
Here are some highlights of our
key accomplishments:
- CVS Caremark posted record
revenue and earnings, driven
by solid performance in
both the retail and pharmacy
services segments.
- We opened 275 new or relocated
CVS/pharmacy stores and saw
continued improvement in sales
and profits in the stores we
acquired from Albertson's, Inc.,
in 2006, and from J.C. Penney
in 2004.
- Caremark Pharmacy Services
signed up $2.1 billion in new
business, a clear sign that payors
understand the potential benefits
of our combination.
- We opened 316 MinuteClinics,
increasing our total at yearend
to 462 clinics in 25 states.
That's about four times the
number operated by our nearest
competitor.
- We attained our goal of generating
$2 billion in free cash flow,
and we launched a $5 billion
share repurchase program that
we completed in the first quarter
of 2008.
- Even in the midst of all this
activity, we remained keenly
focused on service, execution,
and expense control across
the company.
Total revenues rose 74.2 percent
to a record $76.3 billion. In our
CVS/pharmacy segment, same
store sales rose 5.3 percent. Gross
margins increased in both our retail
and PBM businesses, due largely to
significant generic drug introductions
and purchasing synergies resulting
from the merger. Net earnings
climbed 92.6 percent to $2.6 billion,
or $1.92 per diluted share.
Turning to CVS Caremark's stock
performance, the 29.3 percent total
return on our shares far surpassed
the modest numbers posted by the
S&P 500 Index and the Dow Jones
Industrial Average (DJIA) in 2007.
Our three-year performance is just
as impressive. While the S&P 500
and the DJIA returned 21.2 percent
and 23.0 percent, respectively, CVS
shares returned 78.4 percent.
We're going to offer services that
no other competitor can match.
In the short time since completing
our merger, we've made substantial
progress in integrating our two
companies. We brought Pharma-
Care, CVS' legacy PBM business,
under the Caremark umbrella,
connected all our back-end systems,
and are set to achieve more than
$700 million in cost-saving synergies
in 2008. That's over 50 percent
higher than our original target at the
time we first announced the merger.
We've also made important progress
in developing differentiated offerings
that we believe will lead to enhanced
growth for our company over time.
Obviously, we're offering payors and
patients all the services they would
expect from a world-class PBM;
however, we plan to take those
services a step further.
For example, let's take the area
of compliance. One of the simplest
ways for a PBM to control payor
costs and improve outcomes is
by encouraging patients to take the
medicine prescribed to them and to
renew their prescriptions promptly.
Any PBM has the capability to do
this by contacting these patients
over the telephone or by mail.
However, face-to-face interaction
is far more effective, and our
CVS/pharmacy stores give us the
unique capability to get closer to
the consumer. We're developing
programs that tap into the combined
23,000 pharmacists and
MinuteClinic practitioners in our
locations across the country.
We also intend to build upon our
No. 1 position in the high-growth
specialty pharmacy market, leverage
our ExtraCare card and all its
unique benefits among our millions
of covered lives, enhance our health
management programs, and increase
use of MinuteClinic by our PBM
clients. We'll implement some of
our initiatives relatively quickly;
others will happen over time.
We're leveraging opportunities for
greater profitability in the pharmacy.
In both our retail and mail order
pharmacies, we are benefiting from
the aging population, greater utilization
among seniors due to Medicare
Part D, and the increasing use of
generic drugs. Although their lower
prices depress revenue growth
and we continue to see pressure
on pharmacy reimbursement rates,
generics are more profitable than
brand name drugs and help drive
margin expansion. Moreover,
CVS Caremark is now the largest
purchaser of generic drugs in
the United States, which enables
us to drive down costs.
In 2007, the company had a
63 percent generic dispensing
rate at retail. With approximately
$70 billion in branded drug sales
coming off patent in the next
five years, we expect that figure
to rise to 75 percent by 2012.
We should see similar gains for
Caremark's PBM business, whose
generic dispensing rate is currently
at 60 percent.
Generic versions of bioengineered
drugs represent another opportunity.
Currently, the United States has no
procedure for approving generic
versions of bioengineered drugs
when they come off patent. However,
we expect to see Congress enact
legislation at some point in the
future to create a biogeneric approval
process at the U.S. Food and Drug
Administration. We will be well
positioned if or when this occurs.
We continue to open new stores and
make the most of recent acquisitions.
Despite the past year's merger
activity, we continued to execute
our organic growth strategy at
retail. CVS/pharmacy square footage
grew by 3 percent, in line with our
annual target. Of the 275 stores we
opened, 139 were new locations and
136 were relocations. Factoring in
closings, we enjoyed net unit growth
of 95 stores. We continued to expand
in our newer, high-growth areas such
as Los Angeles, San Diego, Phoenix,
Las Vegas, and Minneapolis.
The former Eckerd® locations that
we acquired in 2004 still enjoyed
same store sales growth that outpaced
our overall numbers. These
stores are benefiting from their
locations in high-growth markets -
mainly Florida and Texas - and
they continue to gain share from
competitors as well.
We're also very pleased with
the performance of the standalone
Sav-on® and Osco® stores
we purchased from Albertsons.
This acquisition strengthened
our presence in the Midwest and
provided us with an immediate
leadership position in Southern
California, the country's secondlargest
drugstore market. In fact,
our Southern California CVS/
pharmacy stores now lead the
entire chain in sales. These new
CVS/pharmacy stores are benefiting
from an improved merchandise
assortment and category focus.
The introduction of the ExtraCare
card is encouraging customer
loyalty and helping drive an
increase in sales and margins.
In the front of the store, we're
seeing sales growth across our core
categories, especially in beauty,
personal care, general merchandise,
and digital photo. CVS store brands
and proprietary brands have been
important drivers of gross margins.
As solid as our front-end business
is, it's worth noting that it accounts
for 30 percent of our retail sales
compared with 70 percent for the
pharmacy. The front-end percentage
becomes even smaller in the
context of CVS Caremark's overall
revenues. That's why we expect
any impact on CVS/pharmacy from
a softer economy to be limited and
manageable. After all, our average
front-end purchase is a little under
$12, and we don't anticipate that
consumers will buy less cough
medicine, analgesics, or any of
the other non-discretionary
items that make up the majority
of our front-end sales. We even
stand to benefit if consumers turn
to our high-quality, lower-cost CVS
store brand products to save money.
We're expanding MinuteClinic as part
of our broader health care offerings.
For many CVS/pharmacy customers,
2007 presented them with their first
chance to visit one of our in-store
MinuteClinics. Focused on treating
a limited number of common
ailments at a competitive price, it
is helping us lower costs for health
plans and self-insured employers.
MinuteClinic has seen more than
1.5 million patients since inception,
and customer response has been
extremely positive. It is the only
retail clinic to meet the rigorous
guidelines of The Joint Commission,
the nation's chief standards-setting
and accrediting body in health care.
At least 25 percent of MinuteClinic
patients have not previously been
CVS/pharmacy customers. That
represents a significant opportunity
to introduce them to the "CVS
easy" shopping experience and
reap incremental sales gains in the
pharmacy and the front end. As I
mentioned earlier, we're also working
to incorporate MinuteClinic into
our PBM offerings when Caremark
sits down at the table with current
and potential clients.
Before closing, I want to take this
opportunity to thank the outstanding
management team we have across
our retail and PBM businesses and
the more than 190,000 people in
our company who helped make
the past year's accomplishments
possible. I've often said we have
the best people in the industry, and
they proved me right again. I deeply
appreciate their dedication.
I also want to acknowledge the
considerable contributions Mac
Crawford made at the helm of
Caremark for nine years and in his
subsequent role as the first chairman
of the board of our combined
company. Mac chose to step down
in November, and I wish him a
happy and healthy retirement.
We shared the same vision for
the future of this industry, and the
core team he assembled remains the
guiding force at Caremark Pharmacy
Services. Former director Roger
Headrick provided invaluable
guidance
during his 11 years on the
Caremark board, and I want to thank
him for his contributions as well.
We really are at a pivotal moment
in our history, with CVS Caremark
poised to transform the delivery of
pharmacy services in this country.
We've done so much more than
just combine two very successful
businesses. We've literally created
a first-of-its-kind company - one
with the ability to grow faster than
either of its components would
have on its own. For us, that's the
real "power of one." Thank you for
your confidence.