Cover page Company Profile Financial Highlights Our Brand Letter to Shareholders Retail Business Services Group International Our World Financial Highlights Management's Discussion... Cautionary Statements for Purposes... Independent Auditors' Report Consolidated Balance Sheets Consolidated Statements of Earnings Consolidated Statements of Stockholders' Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Corporate & Stockholder Information Corporate Directors & Officers    Back Cover

Notes to Consolidated Financial Statements Note A—Summary of Significant Accounting Policies Note B—Discontinued Operations Note C—2000 Comprehensive Business Review Note D—Property and Equipment Note E—Goodwill and Intangible Assets Note F—Debt Note G—Income Taxes Note H—Commitments and Contingencies Note I—Employee Benefit Plans Note J—Capital Stock Note K—Earnings Per Share Note L—Supplemental Information on Operating, Investing and Financing Activities Note M—Segment Information Note N—Quarterly Financial Data (Unaudited)