| We believe that
associate satisfaction leads to customer satisfaction.
Handling more than 16 million inquiries in 2004,
our customer service team is core to that equation.
So when our newest Customer Care Center opens in
Bolingbrook, Ill., in 2005, experienced leaders
like Aurelia Gomez will bring their
customer satisfaction skills to teach new team members
how it’s done. Aurelia joined our Tulsa, Okla.,
call center in 1998 and has been a team coach since
2002. She assumed her new position in Bolingbrook
in January 2005. |
At U.S. Cellular, we’ve created
a culture of winning—for our customers, for our
associates and for the communities where we do business.
It’s why 2004 was a breakthrough year for our
company. We added 627,000 net new customers while retaining
existing customers at rates that are superior to most
of our competitors. Our service revenues reached a record
high. We launched service in three new and highly competitive
markets, further strengthening our market presence.
Our company’s vision, along with the philosophy
behind our Dynamic Organization, has created a challenging
and rewarding culture in which our associates thrive.
We invite you to turn the page and learn more about
What Winning Looks Like.
|
Data Services
