Gloria Schultheiss
Sales Supervisor, Milwaukee, Wis.
U.S. Cellular associate since 1997

They were worried, and a little scared. Their cell phone had just been stolen, and Jose and Roselina Palacios were not fluent in English. When they arrived at the U.S. Cellular store in Milwaukee, Wis., Sales Supervisor Gloria Schultheiss stepped in and discussed their needs in Spanish. Gloria determined that a current promotion would offer the couple a free new handset and an affordable two-year plan. Not all customers are alike. U.S. Cellular associates work with customers to find the plan that best works for them.