Business
Except for historical information contained herein, the matters discussed in this Annual Report are forward-looking statements that involve risks and uncertainties. OneSource makes such forward-looking statements under the provision of the "Safe Harbor" section of the Private Securities Litigation Reform Act of 1995. Any forward-looking statements should be considered in light of the factors described below under "Certain Factors that May Affect Future Results." Actual results may vary materially from those projected, anticipated or indicated in any forward-looking statements. In this Annual Report, the words "anticipates," "believes," "expects," "intends," "future," "could," and similar words or expressions (as well as other words or expressions referencing future events, conditions or circumstances) identify forward-looking statements.

General
OneSource provides Web-based business and financial information to professionals who need quick access to reliable corporate, industry and market intelligence. Our Business Browser product line integrates comprehensive and up-to-date business and financial information on over one million public and private companies from more than 25 information providers drawing upon over 2,500 sources of content. These sources include both textual information, such as news, trade press, SEC filings, executive biographies and analyst reports, and numeric information, such as company financial results, stock quotes and industry statistics. Our customers access this information over the Internet using standard Web browsers at a fixed annual subscription price.

Our products are designed to address information needs of leading professional and financial services firms, technology companies and other large organizations. Representative customers include American Express, Bain & Company, Boeing, British Telecommunications, Deloitte & Touche, Harvard Business School, KPMG Peat Marwick, MCI/Worldcom, Merrill Lynch, Oracle and SAP.

On October 1, 1999, OneSource acquired Corporate Technology Information Services, Inc. ("Corporate Technology"), a Delaware corporation located in Woburn, Massachusetts. Corporate Technology is a provider of high technology company profiles with a focus on emerging private companies.

At December 31, 1999, 583 organizations subscribed to our Web-based Business Browser product line, up from 445 at December 31, 1998. On average, our customers for Web-based products at December 31, 1999, had an annualized contract value of $66,500 per customer, compared to $58,200 per customer at December 31, 1998. The annualized value of Business Browser customer contracts was $38.7 million at December 31, 1999, having grown from $25.9 million at December 31, 1998. Of this $38.7 million, $29.5 million was attributable to those customers that were under contract at both December 31, 1998 and 1999. The renewal rate of the Business Browser product line for 1999 was 86% calculated on a dollar basis. For more information regarding annualized contract value, see "Management's Discussion and Analysis of Financial Condition and Results of Operations - Annualized Contract Value."

OneSource was incorporated in Delaware in July 1993 under the name Datext Holding Corporation. Our principal executive offices are located at 300 Baker Avenue, Concord, Massachusetts, 01742, and our telephone number is (978) 318-4300. OneSource's common stock is traded on the NASDAQ National Market System under the symbol "ONES" and our web address is www.onesource.com.

Products
OneSource's Business Browser product line is designed to be a comprehensive and easy-to-use business and financial information resource for professionals who need quick access to reliable corporate, industry and market intelligence.

Business Browser products integrate over 2,500 sources of business information from more than 25 category-leading business and financial information providers. These sources include both textual information, such as news, trade press, SEC filings, executive biographies and analyst reports, and numeric information, such as company financial results, stock quotes and industry statistics. OneSource uses its proprietary KeyID technology to sort, prioritize, integrate and link information on over one million public and private companies worldwide.

Our Business Browser product line is accessed through a standard Web browser that is already available and familiar to end-users. Because our products are based on standard Web technology, our customers require minimal installation and systems support and users have full access to the products at any time from anywhere via the Internet.

OneSource focuses on the functional uses of the business and financial information it delivers. The Business Browser product line has been designed for use not only by traditional users of business information, but also throughout an organization, including sales, marketing, finance and management professionals. We apply our knowledge of how business professionals use information to transform raw, disparate data into meaningful, actionable information. We focus on integrating and presenting information so that interpretation, manipulation and analysis can be performed more easily by the end user. Because the interface is built around the inquiries of professionals, users require minimal training to become productive quickly.

OneSource's pricing strategy is designed to be particularly attractive to large organizations. The Business Browser product line is available at a fixed annual subscription price which declines on a per-user basis as the total number of users increases for that customer. The fixed-price model encourages professionals to use the products as needed without concern for additional charges, and a declining marginal price per user encourages customers to distribute our products widely throughout their organizations.

The Business Browser Product Line Includes:

US Business Browser.
Released in December 1996, US Business Browser is focused specifically on the US and Canada. It contains a subset of business and financial information from the Global Business Browser product. It covers over 250,000 public and private companies in the US and Canada.

UK Business Browser.
Released in September 1997, UK Business Browser is a comprehensive source of information on over 350,000 public and private companies in the UK.

Global Business Browser.
Because business professionals need a global perspective to complement deep coverage of local markets, Global Business Browser is available in two editions. Released in December 1997, Global Business Browser, US Edition is a single, integrated resource that delivers comprehensive information on over 350,000 North American and global companies. Global Business Browser, European Edition, launched in December 1999, is an integrated resource including both European and global content with over 350,000 companies profiled.

European Business Browser.
Released in January 1999, European Business Browser provides users with a comprehensive database on 300,000 public and private companies across Europe, including 50,000 UK companies. An important source of data for the European Business Browser is Dun & Bradstreet, a leading business information source.

Business Browser delivers information in an integrated format. This allows customers to obtain different types of information from multiple sources in a single report. Business Browser products organize data around business applications and transform raw, disparate data into meaningful, actionable information, delivered according to the characteristics users have defined and in the custom formats, tables and reports that users require. Users who need to perform detailed analysis can also easily transfer quantitative data into spreadsheets or other desktop tools, such as contact management software.

Specific applications available through the Business Browser product line include:

  • "Company Profiler" delivers integrated reports on a company's history, products, competition, industry, executives, current news articles and financials. Both summary and detailed company reports are available, depending on the user's need. In addition, "Corporate Family Reports" allow users to quickly map relationships among subsidiaries and divisions of corporations.
  • "WatchList Update" automatically keeps track of news articles, news stories, financial filings and research reports on specified companies the user monitors.
  • "Industry Profiler" delivers reports on market size, segmentation, financial norms, ratios and forecasts for a specified industry, as well as participants, industry news and analysis, and creates research reports with graphs and statistics that help track industry trends.
  • "Company Finder" screens companies by defining key search characteristics to deliver a targeted list by industry, geography, size, revenues, employment or other key characteristics.
  • "Topic Search" screens news stories, research reports, business descriptions and trade articles for information by topic.
  • "Executive Search" provides users with reports on business leaders by name, company, location, schools and affiliated organizations.
  • "Custom Alerts" sends daily e-mail links to current news on user-specified companies and topics.
Additional Software Applications
Two additional software applications are available with Business Browser products:

Business Browser AP.
Business Browser AP, which became commercially available in August 1997, is an advanced Web-based quantitative analysis tool available as an option with all of the Business Browser products other than European Business Browser. Business Browser AP lets users screen across a wide range of public company financial statement items, ratios, growth rates and other criteria. It also allows users to produce detailed quantitative reports of their own design. Business Browser AP also makes EDGAR documents more user-friendly by removing confusing computer codes, formatting tables for easy viewing and printing, and allowing users to export tables to a spreadsheet.

Business Browser APPLINK.
Business Browser APPLINK, which became commercially available in December 1998, is a software toolkit that allows customers to easily incorporate Business Browser content, like company profiles, news, business and trade articles, analyst reports, executive biographies, industry intelligence and financial data, directly into corporate intranet applications. Users have the ability to integrate in-depth, objective external business information into their existing internal applications such as prospect and customer databases, sales force automation tools, enterprise reporting software and corporate Web applications. No special client software or dedicated servers are necessary. AppLink-enabled applications are currently under development at a number of client sites.

Legacy Products
Prior to our introduction of Business Browser in 1996, OneSource distributed business information on CD Rom. At the end of 1999, all but one CD Rom product had been phased out. We plan to eliminate this last CD Rom product in 2000.

Other Products
With the acquisition of Corporate Technology in October 1999, OneSource acquired several product lines that include CD Rom and printed directories. These products will be continued in the near term with phase out programs beginning in 2000.

Platform and Product Development
The product development function is currently carried out by 66 employees in our Global Strategic Web Applications Team. This team includes product managers who define functional software components, end user interfaces, report formats and content requirements; product development engineers who take content feeds from information partners and write database loader code; and the KeyID team whose role, through both programming and editorial expertise, is to ensure consistent integration and presentation of information from multiple underlying sources of content.

The product development team uses our proprietary KeyID technology to integrate and link public and private companies worldwide from multiple databases, each with its own set of incompatible identifiers. Through a combination of proprietary programmatic and editorial means, this technology enables us to provide a single and unified presentation from multiple underlying company databases. It also manages multiple SIC codes and industry mappings assigned to companies by disparate databases and reclassifies the companies to comparable categories. The system also keeps track of company name synonyms to allow searching by commonly used alternative company names. The synonyms feature allows the user to input one company name or term and to access all information for that company although it may be categorized under different names or terms depending on the database. In total, the KeyID database contains 1.1 million companies, 1.7 million synonyms and 40,000 URLS.

Information Providers
Each Business Browser product combines an array of carefully chosen financial, company, industry, executive and news-related content obtained from leading business and financial information providers identified by our Global Strategic Web Applications Team.

We enter into contracts with our information providers which are generally for a term of at least one year, and which renew for the same period if not canceled with advance notice. These contracts may be terminated under certain circumstances. Under these arrangements, royalties are generally paid on a quarterly basis to information providers. Royalties are typically calculated either as a flat percentage of our revenues or as a per-user fee that declines as the number of authorized users of the product increases. In limited cases, we pay a fixed fee per period for unlimited use of the information.

eRM Program
In October 1999, OneSource initiated its eRM Program to integrate Business Browser with leading customer relationship management solutions. This program is part of OneSource's strategy to expand its distribution channels through alliances. We entered into our initial two partnerships with Pivotal Corporation and Onyx Software Corporation to strengthen our leadership position in this growing sector.

Customers
At December 31, 1999, 583 organizations had subscribed to our Web-based Business Browser product line, up from 445 at December 31, 1998. On average, our customers at December 31, 1999, had an annualized contract value of $66,500 per customer, compared to $58,200 per customer at December 31, 1998. The annualized contract value of customer contracts for Business Browser products was $38.7 million at December 31, 1999, having grown from $25.9 million at December 31, 1998. For more information regarding annualized contract value, see "Management's Discussion and Analysis of Financial Condition and Results of Operations – Annualized Contract Value."

The following is a representative list of significant customers in each of our primary industry sectors as of December 31, 1999:

Professional Services
Arthur Andersen
Arthur D. Little
Bain & Company
Cambridge Technology Partners
Deloitte & Touche
KPMG Peat Marwick
Watson Wyatt

Financial Services
American Express
BankBoston
Bank of Scotland
Bank of Tokyo
Bear Stearns
Credit Lyonnais
First Union Bank
Merrill Lynch
Oppenheimer
Royal Bank of Canada

Technology
Compaq
Data General
JD Edwards
Lockheed Martin
MCI/Worldcom
Nortel
Oracle
Platinum Technology
SAP
Sun Microsystems

Other Corporations
Avery Dennison
Bayer
Boeing
British Telecommunications
Cargill
General Electric
Pitney Bowes
Sears
Staples

Business Schools
Dartmouth
Duke
Harvard
Stanford
University of Florida
University of Southern California
University of Texas
Yale

At December 31, 1999, approximately 60% of our annualized contract value for Web-based products came from customers in the professional services and financial services sectors, which have been the traditional customers for business information products. The remaining 40% of our annualized contract value at December 31, 1999, for Web-based products represented customers in sectors that have not historically been heavy consumers of business information products. At these customers, Business Browser products are used by professionals throughout the organization, including sales, marketing, finance and management personnel, as a result of the products' ease of use and availability over the Web.

Employees
We had 231 full-time employees as of December 31, 1999, including 102 in sales and marketing, 18 in engineering, 19 in production/on-line support, 26 in finance and administration and 66 on our Global Strategic Web Applications Team. Our employees are not represented by any collective bargaining organization. We have never experienced a work stoppage and we believe our relationships with our employees are good.

Market for Registrant's Common Equity and Related Stockholder Matters
OneSource's common stock is traded on the NASDAQ National Market System under the symbol "ONES." Public trading of OneSource's common stock commenced on May 19, 1999.

Market Price of Common Stock
The following table sets forth the high and low closing prices as reported by the NASDAQ National Market.


The quotations represent inter-dealer quotations, without adjustments for retail markups, markdowns, or commissions, and may not necessarily represent actual transactions. The number of record holders of OneSource's common stock at March 1, 2000 was 86.

OneSource has not declared or paid any cash dividends on its common stock and presently intends to retain its future earnings, if any, to fund the development and growth of its business and, therefore, does not anticipate paying any cash dividends in the foreseeable future.







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