Training emerged as an area of intense focus
in 2005. We continued to implement LEASE,
which stands for Larger Earnings by
Acquiring Smaller Employers, and we are
merging it with the New Associate Training
Cycle. This training cycle combines
classroom instruction, e-learning through
Aflac University®, and field training. We are
working with our state coordinator teams to
ensure our training initiatives are consistent.
Consistency builds competence and
confidence, both of which are vital to the
success and retention of our sales associates.
In July, we introduced the Coordinator in
Training (CIT) program nationwide. We
designed this program to help sales
associates develop the necessary leadership
skills to succeed as a district sales
coordinator (DSC), which is the first level of
Aflac sales management. The goal of the CIT
program is to build a pool of well-trained
sales managers. Nearly 2,000 sales associates
participated in the CIT program in 2005,
and 64 of our 95 state operations at year-end
had adopted the CIT program.
We are also developing an enhanced
regional coordinator accreditation program
(RCAP) as a training platform for both
current and newly promoted regional sales
coordinators (RSCs). Starting in 2006, we
will begin bringing current RSCs to Aflac
worldwide headquarters for five days of
intense and interactive workshops on areas
such as recruiting, leadership, planning, team
building, and technology.
Since the Aflac Duck first emerged in
2000, our name awareness in the United
States has reached 90%. While we certainly
want to maintain the tremendous
recognition we've achieved, our main
emphasis is to better define Aflac and how
its products benefit consumers. By doing
so, we believe we'll improve the relevancy
and urgency of our products, and in turn,
increase sales. In late 2004, we introduced
a new logo and launched a new brand
message that we consistently conveyed
throughout 2005: Aflac products pay you
cash when you get sick or injured, which
provides financial security in times when it
is needed most. Initial testing shows that
our message is getting through to
employers and consumers.
Our commercials were played nearly
11,700 times in 2005, and we had almost
3,300 Aflac Trivia Features during various
sporting events. As a result, we generated
more than 3.5 billion media impressions
with our target audience in addition to the
tremendous amount of favorable coverage
we've received through print and
electronic media.
As a market leader, we embrace our sense of
responsibility to give back to the community.
We've enthusiastically supported the Aflac
Cancer Center and Blood Disorders Service
of Children's Healthcare of Atlanta for 10
years. In February 2005, Child magazine
recognized the Aflac Cancer Center as one
of the top three childhood cancer centers in
the country. Over the years, the Aflac family
has given more than $28 million to the Aflac
Cancer Center. In 2005, the center treated
more than 320 newly diagnosed cancer
patients and nearly 1,500 patients with
blood disorders. Proceeds from the sales of
plush Aflac Ducks, which are sold primarily
through aflac.com, are donated to the Aflac
Cancer Center.
For the fifth consecutive holiday season,
Aflac, together with Federated Department
Stores, sold special limited-edition Aflac
Holiday Ducks. In 2005, proceeds benefited
23 regional pediatric hospitals throughout
the country. As in previous years, the holiday
fundraiser was a tremendous success. Since
the Aflac Holiday Duck program began in
2001, sales of these special limited-edition
plush Aflac Ducks have raised nearly $1
million.
For years, innovations like SmartApp, our
proprietary, laptop-based enrollment system,
have enhanced Aflac's ability to
accommodate strong sales growth.
Electronic application submission was 89%
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