How would you characterize 2005?
From Aflac's perspective, 2005 was an excellent year all around. It brought a strong conclusion to our first 50 years of operations and built a solid bridge into Aflac's future. In 2005, the entire Aflac team joined together and accomplished many great things. First and foremost, we achieved all of our major objectives — most importantly, our earnings objective — but also our revenues and new sales goals. Second, advertising took on the important task of defining how our products work and how they can help people. Third, we developed innovative products that we think will make a difference in consumers' lives. And finally, we leveraged technology to make us that much more efficient at what we do. But when I think of 2005, there is something else. Many policyholders, members of our sales force, and shareholders were affected by several hurricanes. But I am proud to say that our sales force and headquarters' employees were there to help. They made donations, supported our company's response, and tried to smooth out as many rough spots as possible for those impacted by the hurricanes.
Why has it been so important to
bring greater definition to Aflac's
brand?
Most people know the Aflac name, but
not enough know exactly what we do. So we
want to tell people how our products work
so they can see how Aflac differs from other
kinds of insurance. Our 2005 commercials
delivered a message that better defines Aflac
while continuing to entertain. Initial testing
tells us that our brand message is reaching
consumers. Our unaided awareness among
general consumers has doubled in the last
five years to 49%. And we were encouraged
that many consumers and employers tell us
that they finally understand how we can
help them.
Can Aflac continue its strong rate
of growth?
Success can be a double-edged sword.
It can create difficult comparisons for the
future. Having said that, our size is
beneficial to us because of the financial
stability it provides and the administrative
efficiency that allows us to offer low-cost
products, both of which give us a
competitive edge. Simply put, we see
enormous potential in both of our markets.
With rising copayments, deductibles and
other out-of-pocket expenses in the United
States and Japan, there is still great
opportunity ahead. We stick to what we do
best, which is a strategy that has helped us
achieve our earnings targets. It's also one
we believe will extend our record of growth
over the long term.
In 2005, Aflac celebrated its 50th
anniversary. Why is Aflac here to stay
for the next 50 years?
Over the years, our product line may
have expanded, but Aflac's mission is
unchanged. Our products are based on the
concept of paying cash when a health event
disrupts life. Although some of the policy
details will be different years from now as
specific consumer needs evolve, I believe
the concept on which our products are
based will be just as relevant in 2055 as it is
today. We'll continue our strategy of
keeping our products in tune with market
trends and maintaining an effective sales
force to deliver them. Add to that our
financial strength, brand recognition, and
operational efficiencies, and Aflac is
positioned to provide a measure of financial
security to millions. Additionally, many signs
point to future trends that may involve
larger gaps in health care coverage. As a
result, I believe the United States and Japan
afford us enormous
opportunities.
|