Sachiko Yanagisawa
Group Manager, Service Operations
Total Laboratory Automation
Atlanta, Georgia
Employee for 20 years, Automation for 14
I believe our total laboratory automation systems are the best in the industry. But lab automation is not something
you "throw into" a laboratory. Installing these systems
requires planning and execution and often process
changes on the part of the customer. We have four distinct
teams of great people that support customers after they
have decided to purchase a system. Engagement
Managers oversee the project from beginning to end.
Hardware Engineers physically install the systems. System
Specialists run thousands of tubes on the system to make
Sure everything is operating correctly.
And Application Specialists, who are completely familiar
With how lab operates, help customers analyze their
current workflow and configure the automation to improve
that process. The end result is a lab that’s equipped to
deliver patient information to physicians faster and more
reliably than before.