Make a note for this page

Save Note

Share with a friend

Send Email

Feedback

We're interested in your thoughts, and welcome any feedback you may have. Please email us with your comments, and we'll use them to continue the improvement of our future Shareholder Reviews.

Feedback

Asia Pacific, Europe
and America 
Division

Alex Thursby,
Chief Executive Officer, Asia Pacific, Europe and America

Asia Pacific, Europe and America Division

Case Study

Our super regional strategy comes to life

The opening of the Mumbai branch re-establishes ANZ's banking presence in India.

We commenced banking operations in India with the opening of our first branch in Mumbai in June 2011. The branch will support trade and investment flows between India and the Asia Pacific region, including Australia and New Zealand, as well as Europe and North America.

India is a major engine for global economic growth and its trade with Asia has doubled over the last five years. It has become Australia's fourth-largest export destination, driven by rapid economic growth and demand for natural resources.

India is an integral part of our super regional strategy and we are grateful for the support we received from the Indian and Australian governments and regulators in opening the Mumbai branch.

The branch will initially support corporate and institutional banking clients in India, providing a full range of Indian Rupee and foreign currency banking services including funding and hedging solutions, trade finance, cash and payments, foreign exchange and debt capital markets.

 

The Mumbai branch builds on the strong familiarity that ANZ enjoys in India and the presence of our technology and back office processing centre in Bangalore, which employs approximately 5,000 people.

First branch opening in Mumbai 2011

BUSINESS PROFILE

The Asia Pacific, Europe and America business operates in 14 Asian markets and 12 countries in the Pacific as well as Europe, America and the Middle East.

The business is focussed on connecting customers with opportunities across our regional network spanning Asia, the Pacific, Australia and New Zealand.

Our strategy leverages continued growth in Asia and our regional insight, and capitalises on growing trade and investment flows across the Asia Pacific region.

 

We work with local policy makers to ensure our contributions to financial services industry growth is responsible and meets the needs of the community.

We are the biggest Australian bank in Asia, the leading bank in the Pacific, the largest foreign bank franchise in the Greater Mekong and a top four foreign bank in Indonesia.

BUSINESS HIGHLIGHTS

  • Commenced operations at our locally incorporated subsidiary in China in October 2010, providing the foundation to expand our presence, products and capabilities for customers in China. A new branch opened in Chongqing in western China in March 2011.
  • Completed our first Chinese Renminbi (RMB)-denominated trade settlement deal in February 2011 for New Zealand exporter NAC Trading Ltd. Providing customers with comprehensive offshore RMB products strengthens our super regional offering and links clients to business opportunities in Greater China.
  • Launched our first global brand campaign, reflecting the need for a globally consistent campaign that supports our super regional strategy. It has helped build awareness of our brand in our key markets and segments.
  • Identified as the fastest growing corporate bank in Asia in the 2011 Greenwich Associates Survey. The survey found our penetration in Asian markets doubled from 11% to 23%, putting us among the top 10 Asian corporate banks in terms of client relationships.
  • Donated more than $1m to support recovery efforts in Japan following the devastating earthquake and tsunami as well as keeping our doors open for customers during this difficult time. This was topped up by $170,000 in staff donations, which were matched by ANZ, and $270,000 in customer donations.
  • Expanded our Corporate Responsibility agenda by growing our MoneyMinded program to five countries, increasing volunteering hours to over 28,000 in partnership with Australian Volunteers International and continuing Banking the Unbanked in Fiji.

PERFORMANCE TABLES

Financial performance# ($m) 2011 2010 Movt %
Operating income 2,494 2,068 21%
Operating expenses (1,488) (1,142) 30%
Profit before credit impairment
and income tax		 1,006 926 9%
Provision for credit impairment (110) (154) -29%
Profit before income tax 896 772 16%
Income tax expenses and
non-controlling interest		 (175) (96) 82%
Profit after tax 721 676 7%
Total assets 88,108 58,721 50%
Contribution to Group earnings 13% 13%  
NON-FINANCIAL PERFORMANCE## 2011 2010
Total employees1 (FTE)* 15,124 13,816
Employee engagement1 70% 66%
Total women in management2 42.8% 42.9%
Volunteering hours1 28,117 33,542
Community investment3 ($m) 1.7 1.5
GHG emissions4 (tonnes CO2-e) 30,189 22,725

 

# Underlying profit is adjusted for non-core items that are not part of the normal ongoing operations of the Group including one-off gains and losses, non-continuing businesses, timing differences on economic hedges and acquisition related costs. ## Non-financial data is based on geography. * Underlying. 1. Data includes employees in our Institutional divisions and business enablement functions such as Technology and Corporate Centre. 2. Women in management is calculated using headcount of active employees and includes staff working for and being paid by ANZ. FTE also captures staff on special leave including leave without pay, parental leave and long-term sick leave. 3. Calculated according to the London Benchmarking Group methodology and excludes foregone revenue. 4. Pending external verification. Includes Scope 1 and 2. A detailed GHG profile (Scope 1, 2 and 3) and our full environmental report will be available on anz.com.