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Karen Chen,
Senior Advisor, Retail

ANZ – SRCB Partnership
Shanghai, China

Financial Hightlights

  • A top 5 listed company on the Australian Securities Exchange with over 400,000 shareholders
  • One of the 30 largest listed banks globally by market capitalisation ($51b as at 30 September 2011)
  • Well capitalised, with a well-diversified funding profile and strong liquidity position
  • 11% increase in the total dividend for 2011 compared to 2010

Financial Highlights chart

# Underlying profit is adjusted for non-core items that are not part of the normal ongoing operations of the Group including one-off gains and losses, non-continuing businesses, timing differences on economic hedges and acquisition related costs.
2010 comparative adjusted to include bill acceptances (Sep 10: $6.0b) as net loans and advances rather than trading securities.

Non-Financial Hightlights

  • Employee engagement increased from 64% to 70% this year 
  • 38.2% of women in management
  • $3.7m provided to assist communities affected by natural disasters across Australia, New Zealand and the Asia Pacific region.
  • 91,410 hours volunteered by employees
  • Over 14,000 people facing hardship assisted this year in Australia and New Zealand
  • More than 180,000 people now benefiting from ANZ’s financial literacy programs

Non-Financial Highlights


  • ANZ New Zealand has been named Bank of the Year and the ANZ-owned National Bank (also in New Zealand) was ranked second in the Canstar Cannex Banking of the Year Awards.
  • ANZ goMoneyTM won the 'Innovation in Mobile Banking' award in the Financial Insights Innovation Awards.
  • ANZ has been recognised as an Employer of Choice for Women by the Equal Opportunity for Women in the Workplace Agency (EOWA) for the seventh year.

We are a member of:

FTSE4Good and Dow Jones Sustainability Indexes logos


We actively participate in:

Carbon Disclosure Project logo


The economic contribution we make to society is more than financial profits. We create jobs, pay salaries and invest in the skills of our people. We also pay taxes in the countries where we operate, support businesses in our supply chain and provide products that satisfy the needs of our customers.

Economic value generated » Revenues 35,817
Economic value distributed » Operating costs 3,272
» Employee wages and benefits 4,736
» Payments to providers of capital*** 22,388
» Taxes borne* 2,782
» Financial contribution we have made to the community (community investment)**** 16.9
» Volunteer hours donated by ANZ people 91,410
* Taxes borne: Immediate cost to ANZ; Impact to the profit and loss account and includes income tax, GST/VAT and employment taxes. ** Taxes collected: No cost to ANZ. Collected from customers, suppliers and employees etc on behalf of the revenue authorities. *** Payment to providers of capital includes all amounts pertaining to dividends paid to shareholders, interest payments made to providers of loans, interest on all forms of debt and borrowings as well as arrears of dividends due to preferred shareholders. **** We measure community investment using the London Benchmarking Group (LBG) methodology. This does not include forgone revenue.