A 2012 survey of commercial producers named Cincinnati the best carrier “Overall by Rating,” with top scores for underwriting
process, responsive service, claims handling, partnership and compensation program. Flaspöhler Research Group also identified us as
the carrier an agent is most likely to consider representing and to recommend to a colleague.
Exceptional agency relationships are our strongest competitive advantage, and we are careful to preserve them as we expand.
At year-end 2012, 1,408 independent agencies in 1,758 locations across 39 states represented Cincinnati. Our strong agency brand
attracted 140 new professional agencies that had 2011 total standard lines written premium of $2.2 billion with all carriers they
represent. In 2013, we plan to appoint 65 more agencies in newer or underserved territories.
Over time, we expect to earn a large share of each agency’s business. Where agencies have represented us for 10 years or more, our
share is nearly 18 percent. This favored position reflects our ability to listen and act on valuable agent insights into the
marketplace and particular risks.
