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More than equipment or products or capital assets, Halliburton’s greatest wealth is its immense storehouse of knowledge. Not just the intellectual property housed in its information systems, but the intellectual capital residing within its people. Halliburton employees have the hard-earned wisdom that comes from working in many diverse environments, complex and unique situations, confronting all manner of challenges and solving them.
Over the last two decades, our industry has been losing its experienced personnel to retirement, and through the migration of workers to other industries. That’s why Halliburton is finding ways to compress the learning cycle, revolutionize work processes and help our employees make the best, most fully informed decisions for our customers in a shorter period of time.
In Halliburton, a Knowledge Management Group sets up a system to make sure that employees have the information they need. One way is through communities of knowledge, groups that are created to share information about a particular task or a critical business matter. Employees designated as knowledge brokers support the community, finding subject-matter experts and recording their insights and solutions. This knowledge is then stored so that it can be tapped as needed to use in other situations.
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