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Executive summary*
Chairman’s statement, Chief Executive’s review, Performance at a glance, Operating environment and strategy, Group at a glance
Business*
Business overview, Technology and resources, People, Customers, marketing and distribution, Services and devices
Performance*
Key performance indicators, Operating results, Outlook, Principal risk factors and uncertainties, Financial position and resources, Corporate responsibility
Governance*
Board of directors and Group management, Corporate governance, Directors’ remuneration
Financials
Directors’ statement of responsibility*, Audit report on internal controls, Critical accounting estimates, Audit report on the consolidated financial statements, Consolidated financial statements, Audit report on the Company financial statements, Company financial statements
Additional information
Shareholder information*, History and development*, Regulation*, Non-GAAP information*, Form 20-F cross reference guide, Forward-looking statements, Definition of terms, Selected financial data
*These sections make up the directors' report