Differentiating through the customer experience

Building on our Believe in Something Better^® marketing and brand positioning, U.S. Cellular continued to introduce features and programs that enhance our customers’ wireless experiences. Customers can exchange dead or dying batteries for fully charged ones through our Battery Swap program. They can avoid overage charges by receiving text alerts when they are close to their monthly minute or message limit, through our Overage Protection service.

All U.S. Cellular postpay plans include Free Incoming calls, text and picture messages, and our customers value the flexibility to change rate plans at any time without additional charges or contract changes.

Together, these programs and services demonstrate U.S. Cellular’s commitment to continuously improving and enhancing the customer experience, and ensuring that customers can stay connected at all times.

U.S. Cellular has received the J.D. Power and Associates award for “Highest Call Quality Performance among Wireless Cell Phone Users in the North Central Region” for nine consecutive reporting periods.