BRAND SOLUTIONS

Anywhere, anytime service

All over the world, fine hotels and restaurants depend on a continuous supply of clean tableware. A 5,000-person convention dinner cannot run out of plates, and hospitals need clean cutlery at all times. Customers expect 100 percent up time from their Hobart warewashers, mixers, and other critical food service equipment. In food service, problems simply can’t wait until the next day.

Hobart Germany’s field service division—the largest dedicated service organization covering commercial food equipment in Europe—has technicians and call-center staff available 24/7, equipped with GPS and mobile devices for fast, efficient service calls. Additional service products, like water treatment chemicals, help ensure optimal equipment performance. And soon, innovative new docutronic technology will enable real-time monitoring of key operating parameters through communication links embedded in customers’ machines, providing an enhanced level of speed and responsiveness to their customers’ service needs and maintenance requirements.

Leadership Perspective

Service as the secret weapon

The ability to elevate service to a competitive advantage comes from a refusal to wait to find out what customers need. Hobart’s service group boasts its own in-house marketing experts who maintain close contact with end users in order to determine the service offerings and capabilities that are needed to deliver value to its customers. The business’s proactive customer contact and intensive market research yields insights that drive highly profitable innovative service offerings and shape the equipment development that remains at the core of Hobart’s business.

A strategic focus on service as a growth platform in combination with Hobart Germany’s strategy to drive industry-leading innovation and unrivaled performance in its core product categories have resulted in solid growth. Despite the challenges of the current economic climate, the business is well positioned for continued growth going forward.